About us

7-Day Return Policy

At TryTot.com, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 7 days of receiving it.

Eligibility for Returns:

• Items must be returned within 7 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• Personalized or custom items are non-returnable, unless they are defective or damaged upon arrival.

How to Initiate a Return:

1. Contact our customer service team at email support@trytot.com within 7 days of receiving your item.

2. Please include your order number, the item(s) you wish to return, and the reason for the return.

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a tracked shipping service to ensure your return is delivered safely.

Refunds:

• Once your return is received and inspected, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method.

Exchanges:

• If you’d like to exchange an item for a different size or color, please follow the same process as a return and place a new order for the replacement item.

If you have any questions, feel free to reach out to us. Your satisfaction is our priority!